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In the global lighting and decorations industry, it is crucial to choose a reliable and trustworthy supplier. As a company with a fifteen-year history of growth, we not only have a wealth of industry experience, but also demonstrate exceptional expertise in every aspect of our business. Here are a few key reasons to choose us.
01
fast
- Swift Responses: We reply within 10 minutes.
- Rapid Solutions: We tackle challenges within 24 hours.
- On-Time Delivery: We adhere to strict schedules, with penalty agreements for delays.
- Continuous Innovation: We introduce over 60 new products monthly.
02
Flexible
- Tailored Orders: We offer flexibleMoo options to suit your needs.
- Extensive Variety: We provide a wide product range to meet diverse requirements.
- VIP Customer Service: Enjoy personalized assistance from our dedicated team.
- Design Support: Benefit from free detailed CAD product and packaged design services.
03
Focused
- Experienced Team: Our professionalsales team boasts over 10 years ofindustry experience.
- Trusted supplier: W’e are a preferredsupplier for prominent brands in thelighting industry.
- Quality Assurance: Rigorous oc ensures100% pass rates in full inspections.
- Enhanced Experience: We providecomplimentary Ho photos and videosfor orders.
Flexible Production-Bulk & Sample Workshop
In order to meet the diversified needs of our customers, our factory has a bulk production workshop and a sample production workshop, which are responsible for each process of bulk and sampling respectively.
Bulk production workshop
We have advanced manufacturing equipment covering the whole process from metal processing to assembly. Our skilled workers are experienced, and each production step undergoes strict quality inspection to ensure the beauty and durability of each lamp. During the production process, we also continue to innovate materials and designs to meet the needs of different styles of decorations.
Sample Production Workshop
The technicians of this production line not only have high requirements for the structure of the products, but also pay more attention to the exquisiteness of the multi-material coordination, artistry and functionality, no matter how difficult the requirements given by the customers are, our technicians with more than 15 years of experience can reach them perfectly.
Quality Control
Design and R&D
We have a team of professional designers and technicians who can provide customized services based on our customers' needs. Whether it's lighting fixtures or decorative items, we can work with our clients from the conceptual design stage to the selection of materials and the final product manufacturing process to ensure that the final product is both aesthetically pleasing and functional. We are skilled at identifying market trends and are able to use different materials, colors, and techniques to create one-of-a-kind design pieces. Our customization process is flexible and efficient, and we can ensure the feasibility of design and the precision of products, regardless of whether it's a small-scale production or a large-scale engineering project. We can meet the needs of various clients.
Cost Control
Our factory has taken a series of rigorous measures to control the material and production costs of lighting and decorations to ensure that we can provide customers with competitive prices without sacrificing product quality.
First, we have established long-term and stable cooperative relationships with many high-quality raw material suppliers, which enables us to purchase high-quality materials at a more favorable price. At the same time, we have further reduced the material cost of a single product through large-scale procurement.
First, we have established long-term and stable cooperative relationships with many high-quality raw material suppliers, which enables us to purchase high-quality materials at a more favorable price. At the same time, we have further reduced the material cost of a single product through large-scale procurement.
Secondly, during the production process, we continuously optimize the process flow, improve production efficiency, and reduce unnecessary waste. For example, in the product design stage, we take into account the rational use of materials to ensure that the use of raw materials is reduced while ensuring beauty and functionality. In addition, we use advanced production equipment and automation technology to reduce labor costs and improve production efficiency.
Finally, we focus on refined management and strictly control every production link, thereby reducing rework and defective products, and minimizing production losses.
The comprehensive implementation of these measures helps us provide customers with more competitive prices while ensuring product quality, ensuring that customers enjoy value-for-money products.
Perfect Internal Management
Our factory has perfect and efficient internal management to ensure smooth production process and timely response to customer needs.
First of all, in terms of workshop management, we have implemented strict production process monitoring, and each link has a dedicated person in charge. From the storage of raw materials to the delivery of finished products, each step is recorded and inspected in detail to ensure stable product quality.
Secondly, we have established a systematic production document management system. All production processes, process requirements and schedules are recorded in a standardized document form, which is convenient for team members to review and execute at any time.
In addition, the management of customer information is also a focus of our attention. We use a safe and reliable system to classify and store customer information to ensure that each customer's order requirements, specification preferences, etc. can be followed up accurately and in a timely manner. These management measures not only improve our production efficiency, but also further consolidate our customers' trust in us.
On-time Delivery Guarantee
In order to ensure on-time delivery, we have taken strict time management and project tracking measures.
First, after receiving the order, we will develop a detailed Timing & Action plan for each customer, clarifying the time nodes of each production link, including raw material procurement, production scheduling, quality inspection process, packaging and delivery, etc. This plan will be confirmed with the customer to ensure that both parties have a clear expectation of the delivery date. During the production process, we will strictly follow the plan, and regularly follow up on the progress of each link, and adjust the factors that may affect the delivery date in a timely manner.
At the same time, our workshops and supply chains are also flexible enough to deal with emergencies and ensure on-time delivery. This refined time management allows us to always complete the delivery tasks as scheduled and win the trust of our customers.
After-Sales Service
At Tikanna Lighting, we prioritize customer satisfaction. We offer personalized, tailor-made solutions to meet the specific needs of each client, and our dedicated support team ensures timely responses to any inquiries. From initial consultation to after-sales support, we are here to assist at every stage of the process.
We pay more attention to the customer's experience in the use process. For all products sold, we provide a 2-year warranty to ensure that problems encountered during use can be resolved in a timely manner. If customers encounter any quality problems or questions, our after-sales team will be the first time to respond to provide fast and effective solutions.
- Patience with every customer and every matter.
- Respond quickly and provide valuable responses to customers.
- Email editing requirements: concise and clear, presenting graphics or using tables.
- Data should be organized and named clearly. And timely filing in client folders.
- Record online communications with customers in a timely manner.
- Any information sent to customers should be double-checked and confirmed.
- Always do what you promise your customers, and if you can’t do it, communicate with them in advance.
- Give feedback on everything. Begin and end everything.
- Do more things and work that are convenient for others.
Global Service and Logistics Support
As a global supplier, we have established long-term relationships with a number of international logistics companies and are able to provide fast and safe transportation services to our customers around the world. Whether your project is located in North America, Europe, Asia or elsewhere, we can ensure that your products are delivered safely and within the specified time frame.
Whether it is from the company structure, development history, R&D design ,or product quality, and after-sales service, we have demonstrated our strength to be your best partner. By choosing us, you will not only get quality products, but also enjoy a worry-free cooperation experience. We look forward to working with you to create more excellent lighting solutions.