Tikanna Lighting

How To Order

We are committed to providing high quality decorative lighting and home decor objects to our customers around the world, and the following is a detailed explanation of the ordering process:

Product Inquiry

01.

You can contact our team via email or our website to inform us of your product requirements (including product model, quantity, material, size, etc.).
If you have customized needs, please provide design drawings or related reference materials, our professional design team will provide feasible suggestions according to your requirements.
quotation-template

Quotation

02.

According to your requirements, we will provide you with a detailed quotation within 1-2 working days, including product price, production time, transportation method and estimated arrival time.
The quotation is valid for 30 days, during which the price remains unchanged.

Order Confirmation

03.

After receiving the quotation, if you confirm to order, please confirm the content in writing, including quantity, style, color, delivery date, etc..
We will prepare a formal PI/contract for you, please check carefully and sign to confirm.

01

Step

Quote

List clearly the basis of the offer and the problem

02

Step

Price Confimmation

Received your confimedprice and notes

03

Step

Contract/PI

Sign a fomal contract orPl listing all the details

04

Step

Deposit Done

Usually a 30% deposit istaken prior to production

05

Step

Drawing Confimation

Drawing ConfimationReconfim the drawings andretum the drawingssigned by the customer

06

Step

Order Confimation

Confirm the details with the customer based on the drawing and email content before production to avoid misunderstandings.

07

Step

Timing &Action Calendar

Send the timeline and agenda to keep the guest updated on every stage of our order.

08

Step

Pre-production Sample

Create a pre-production sample for confirmation before mass production.

09

Step

Mass Production

Strictly follow the confirmed pre-production samples.

10

Step

Inline Inspection

aC checking everystep in the process.

11

Step

Photo & Video

Take photos and videoof the finished productbefore packaging.

12

Step

Packing &Shipping

Clean the product again, include the manual and toolset, then seal the box. Transportation will be arranged upon receipt of 70% of the balance.

Payment

04.

After confirming your order, you will receive a payment notice from us. Payment is usually T/T wire transfer,that is 30% deposit, 70% final payment before shipment.
We accept payment in major currencies such as US Dollars, Euros, etc., by mutual agreement.

High Degree of Cooperation

Production and Quality Inspection

05.

After payment confirmation, we will arrange production immediately. The standard production lead time is 4-8 weeks, depending on the order quantity and product complexity.
During the production process, we will provide you with regular production progress reports to ensure that you are always aware of the latest status of your order.
Upon completion of production, we will conduct strict quality inspection and take photos to send to you for confirmation.

Shipping

06.

After the order is completed and passes the quality inspection, we will arrange shipping according to your choice. We provide a variety of shipping methods, such as sea, air, land, etc. You can choose the best shipping solution according to your needs and destination.
After shipping, we will provide you with detailed shipping information, including bill of lading, tracking number, etc., so that you can keep track of the transportation dynamics.

Our expertise1-s

After-sales Service

07.

After receiving the product, if you find any quality problem or transportation damage, please contact us immediately, we will provide free replacement or repair service to ensure your satisfaction.
We provide up to 2 years product warranty service to ensure that any problems occurring during the use of the product can be solved in a timely manner.

Contact Us

E-mail: info@tikannalighting.com
Tel No.:+86 769 85635080
Mob No.:+86 13925808607
We look forward to working with you to provide quality fixtures and finishes to help you create the perfect space!

Send Us An Inquiry Now!

Please fill out the form below with your basic information to help us understand your current situation quickly.
*Your details will be kept strictly confidential with us.