Comment commander
We are committed to providing high quality decorative lighting and home decor objects to our customers around the world, and the following is a detailed explanation of the ordering process:
Product Inquiry
01.
You can contact our team via email or our website to inform us of your product requirements (including product model, quantity, material, size, etc.).
If you have customized needs, please provide design drawings or related reference materials, our professional design team will provide feasible suggestions according to your requirements.
Quotation
02.
According to your requirements, we will provide you with a detailed quotation within 1-2 working days, including product price, production time, transportation method and estimated arrival time.
The quotation is valid for 30 days, during which the price remains unchanged.
Order Confirmation
03.
After receiving the quotation, if you confirm to order, please confirm the content in writing, including quantity, style, color, delivery date, etc..
We will prepare a formal PI/contract for you, please check carefully and sign to confirm.
We will prepare a formal PI/contract for you, please check carefully and sign to confirm.
01
Step
Quote
List clearly the basis of the offer and the problem
02
Step
Price Confimmation
Received your confimedprice and notes
03
Step
Contract/PI
Sign a fomal contract orPl listing all the details
04
Step
Deposit Done
Usually a 30% deposit istaken prior to production
05
Step
Drawing Confimation
Drawing ConfimationReconfim the drawings andretum the drawingssigned by the customer
06
Step
Order Confimation
Confirm the details with the customer based on the drawing and email content before production to avoid misunderstandings.
07
Step
Timing &Action Calendar
Send the timeline and agenda to keep the guest updated on every stage of our order.
08
Step
Pre-production Sample
Create a pre-production sample for confirmation before mass production.
09
Step
Mass Production
Strictly follow the confirmed pre-production samples.
10
Step
Inline Inspection
aC checking everystep in the process.
11
Step
Photo & Video
Take photos and videoof the finished productbefore packaging.
12
Step
Packing &Shipping
Clean the product again, include the manual and toolset, then seal the box. Transportation will be arranged upon receipt of 70% of the balance.
Payment
04.
After confirming your order, you will receive a payment notice from us. Payment is usually T/T wire transfer,that is 30% deposit, 70% final payment before shipment.
We accept payment in major currencies such as US Dollars, Euros, etc., by mutual agreement.
Production and Quality Inspection
05.
After payment confirmation, we will arrange production immediately. The standard production lead time is 4-8 weeks, depending on the order quantity and product complexity.
During the production process, we will provide you with regular production progress reports to ensure that you are always aware of the latest status of your order.
Upon completion of production, we will conduct strict quality inspection and take photos to send to you for confirmation.
Shipping
06.
After the order is completed and passes the quality inspection, we will arrange shipping according to your choice. We provide a variety of shipping methods, such as sea, air, land, etc. You can choose the best shipping solution according to your needs and destination.
After shipping, we will provide you with detailed shipping information, including bill of lading, tracking number, etc., so that you can keep track of the transportation dynamics.
After-sales Service
07.
After receiving the product, if you find any quality problem or transportation damage, please contact us immediately, we will provide free replacement or repair service to ensure your satisfaction.
We provide up to 2 years product warranty service to ensure that any problems occurring during the use of the product can be solved in a timely manner.
Contactez-nous
E-mail: info@tikannalighting.com
Tel No.:+86 769 85635080
Mob No.:+86 13925808607
We look forward to working with you to provide quality fixtures and finishes to help you create the perfect space!